Privacy Policy

When purchasing a ticket or interacting with our services, we may collect the following:

Personal Information

• Full name
• Email address
• Phone number (if provided)
• Billing information
• Ticket purchase details

Payment Information

Payments are processed through secure third-party payment processors (such as Stripe). We do not store full credit card or payment details on our servers.

Technical Information

We may automatically collect certain technical information to improve platform functionality and security, including:

• IP address
• Browser type
• Device information
• Website usage data

Your information may be used for the following purposes:

• Processing ticket purchases and sending order confirmations
• Sending event updates and important announcements (see Section 10 for opt-out options)
• Customer support
• Event check-in and attendee verification
• Fraud prevention and platform security
• Improving website and platform functionality

We will not sell your personal information to third parties.

3a. Third-Party Service Providers

We may share limited information with trusted third-party service providers strictly for operational purposes, including:

• Payment processors (for secure transactions)
• Email communication services
• Website analytics tools

These providers are only permitted to use your information to the extent necessary to perform their specific services and are bound by confidentiality obligations.

3b. Event Organizers

As a ticketing platform, TCF Tickets may share relevant attendee information with the Event Organizer of the event you purchased tickets for. This may include:

• Your name
• Email address
• Ticket purchase details
• Check-in or verification data

This information is shared solely for the purposes of event management, attendee communication, and on-site check-in. Event Organizers are responsible for their own handling of this data. We encourage you to review the privacy practices of the Event Organizer for any event you attend.

TCF Tickets does not control how Event Organizers use the data shared with them. If you have concerns about how an organizer uses your information, please contact them directly.

We take reasonable technical and administrative measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. By using our services, you acknowledge this inherent risk.

Personal information may be retained for as long as necessary to:

• Fulfill ticket purchases and provide event services
• Meet legal or regulatory obligations
• Resolve disputes or enforce agreements

After this period, information will be securely deleted or anonymized.

6a. General Rights

Depending on your jurisdiction, you may have the right to:

• Request access to personal data we hold about you
• Request correction of inaccurate information
• Request deletion of personal data where applicable
• Withdraw consent for certain communications

6b. Canadian Residents (PIPEDA)

If you are located in Canada, your personal information is handled in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. You have the right to:

• Access the personal information we hold about you
• Challenge the accuracy and completeness of your information and request amendments
• Withdraw consent for non-essential data use, subject to legal or contractual restrictions
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated

To exercise any of these rights, contact us using the information provided in Section 11.

Our website may use cookies or similar technologies to:

• Improve user experience
• Maintain session functionality
• Analyze website usage

You can modify your browser settings to disable cookies, though some website features may not function properly as a result.

Our ticketing services are intended for individuals who are 18 years of age or older, or minors accompanied by a parent or legal guardian who consents on their behalf. We do not knowingly collect personal information from individuals under 18 without appropriate parental or guardian consent.

If you believe we have inadvertently collected information from a minor without proper consent, please contact us immediately and we will take steps to delete that information.

We reserve the right to update this Privacy Policy at any time. Updated policies will be posted on this page with a revised "Last Updated" date at the top of this document.

Continued use of our services after changes are posted constitutes acceptance of the updated policy. For significant changes, we may provide additional notice via email.

If you have purchased tickets through TCF Tickets, we may send you transactional communications (such as order confirmations and event updates) as well as occasional marketing communications about future events.

In accordance with Canada's Anti-Spam Legislation (CASL), we will only send marketing communications where we have your express or implied consent. You may withdraw consent and opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link in any marketing email

Note: Opting out of marketing communications will not affect transactional emails related to a ticket purchase you have already made.