Terms & Conditions

For clarity throughout these Terms and Conditions, the following definitions apply:

• TCF Tickets — The ticketing platform (us/we/our) that processes ticket sales and facilitates access to events on behalf of Event Organizers.
• Event Organizer — The third-party individual, group, or organization responsible for planning, hosting, and executing the event for which tickets are sold.
• Attendee / Purchaser — Any individual who purchases a ticket through TCF Tickets (you/your).
• Event — The specific gathering, show, or program for which tickets were purchased.

TCF Tickets operates solely as a ticketing platform and payment facilitator. We act as an agent on behalf of Event Organizers to process ticket purchases. TCF Tickets:

• Does not organize, plan, or operate events.
• Is not responsible for the content, programming, or quality of any event.
• Does not guarantee that any event will take place as scheduled, as these decisions rest solely with the Event Organizer.
• Is not liable for any actions, omissions, or decisions made by the Event Organizer.

For questions about the event itself — including schedules, performers, programming, and venue details — please contact the Event Organizer directly.

By completing a ticket purchase through TCF Tickets, you agree to these Terms and Conditions as well as any additional rules or policies set by the Event Organizer. All ticket purchases are processed by TCF Tickets on behalf of the Event Organizer.

Tickets are non-transferable unless explicitly stated otherwise by the Event Organizer.

4a. TCF Tickets' Role in Refunds

TCF Tickets processes refund requests in accordance with the refund policy established by the Event Organizer. TCF Tickets does not independently set refund eligibility — all refund decisions are at the sole discretion of the Event Organizer.

4b. General Refund Guidelines (Set by Event Organizer)

Unless the Event Organizer specifies otherwise:

• All ticket sales are final once purchased.
• Refund requests made within 7 days of the scheduled event date will not be accepted under any circumstances, including but not limited to: scheduling conflicts, personal emergencies, failure to attend, travel delays, or weather conditions.
• Refund requests made more than 7 days prior to the event may be considered at the sole discretion of the Event Organizer but are not guaranteed.

TCF Tickets will facilitate approved refunds to the original payment method. Processing time may vary.

5a. Event Organizer Responsibilities

The Event Organizer reserves the right to:

• Modify event schedules, speakers, performers, or programming.
• Change the venue within a reasonable distance.
• Adjust event timing.

5b. Full Event Cancellation

If an event is fully cancelled by the Event Organizer, TCF Tickets will communicate available options to ticket holders on behalf of the Event Organizer, which may include:

• A refund to the original payment method, or
• Credit toward a future event organized by the same organizer.

TCF Tickets is not responsible for any additional expenses incurred by attendees, including travel, accommodation, or other costs associated with event cancellation or changes.

By attending an event, you voluntarily assume all risks related to participation and attendance. To the fullest extent permitted by law, TCF Tickets, its staff, affiliates, and partners are not liable for any personal injury, illness, property damage, loss, or theft that may occur during or in connection with an event.

Liability for the event itself — including on-site incidents — rests with the Event Organizer and/or venue. Attendees participate at their own risk.

The Event Organizer reserves the right to refuse entry or remove any attendee who:

• Engages in disruptive or dangerous behavior.
• Harasses other attendees, staff, or volunteers.
• Violates venue policies or applicable laws.
• Appears intoxicated or under the influence of illegal substances.
• Presents a safety or security risk.

Removal from the event due to conduct violations does not qualify for a refund. TCF Tickets is not responsible for conduct-related decisions made by Event Organizers or venue staff.

All tickets sold through TCF Tickets are subject to the following restrictions:

• Tickets may not be resold for commercial purposes without written permission from the Event Organizer.
• Tickets may not be duplicated, copied, or reproduced.
• Tickets may not be used in any fraudulent manner.

TCF Tickets and the Event Organizer reserve the right to invalidate any ticket that violates these conditions, and entry may be denied without refund.

By attending an event, you grant the Event Organizer permission to capture photographs, video recordings, and other media during the event. These materials may be used for promotional purposes, social media, marketing, and future event promotion by the Event Organizer.

TCF Tickets may separately use anonymized event imagery for platform marketing purposes. Attendees waive any rights to compensation for such use.

10a. Information Collected by TCF Tickets

When purchasing tickets, TCF Tickets may collect:

• Name
• Email address
• Payment information
• Contact details

This information is used for ticket processing, event communication, and platform operations. Sensitive payment information is processed through third-party payment processors and is not stored directly by TCF Tickets.

10b. Information Shared with Event Organizers

TCF Tickets may share relevant attendee information (such as name and contact details) with the Event Organizer solely for the purposes of event management and security. Personal information will not be sold to third parties and will be handled in accordance with applicable privacy laws.

Neither TCF Tickets nor the Event Organizer shall be held responsible for failure to hold an event due to circumstances beyond reasonable control, including but not limited to:

• Natural disasters
• Government restrictions or orders
• Public health emergencies
• Severe weather
• Venue closure
• Power outages
• Acts of terrorism or civil unrest

In such cases, refund or rescheduling decisions will be made at the discretion of the Event Organizer. TCF Tickets will communicate outcomes to ticket holders on the Event Organizer's behalf where possible.

Attendees must comply with all rules established by the event venue, including security procedures, prohibited items, and safety regulations. Failure to comply may result in denial of entry or removal from the event without refund.

TCF Tickets has no control over or responsibility for venue policies, which are set independently by the Event Organizer and venue.

By purchasing a ticket through TCF Tickets, you agree not to initiate a chargeback or payment dispute with your bank or payment provider without first contacting TCF Tickets to attempt to resolve the issue.

If a chargeback is initiated for a valid ticket purchase:

• The associated ticket(s) may be immediately voided.
• Entry to the event may be denied.
• The purchaser may be restricted from future purchases on the TCF Tickets platform.

If a chargeback is determined to be fraudulent or unjustified, TCF Tickets reserves the right to recover associated costs, including administrative fees, payment processing fees, and legal costs where applicable.

Tickets may not be duplicated, copied, resold, or transferred for commercial purposes without written authorization from the Event Organizer. TCF Tickets reserves the right to invalidate any ticket obtained or used through unauthorized means, including:

• Unauthorized resale platforms
• Fraudulent payment activity
• Duplicate ticket usage

Entry may be denied without refund for invalidated tickets.

To the maximum extent permitted by applicable law, TCF Tickets, its organizers, affiliates, volunteers, partners, sponsors, and venue operators shall not be liable for any indirect, incidental, consequential, or special damages arising from or related to the purchase of tickets or attendance at any event. This includes but is not limited to:

• Travel or accommodation costs
• Loss of income
• Personal inconvenience
• Lost or stolen property

The total liability of TCF Tickets, if any, shall not exceed the amount paid for the relevant ticket purchase.

By attending an event, you acknowledge that participation in public gatherings carries inherent risks. You voluntarily assume all risks associated with attendance, including but not limited to:

• Crowd-related risks
• Accidents or injuries
• Exposure to illness
• Environmental conditions

You agree that neither TCF Tickets nor the Event Organizer is responsible for any injuries, damages, or losses resulting from attendance.

These Terms and Conditions shall be governed and interpreted in accordance with the laws of Ontario and the applicable laws of Canada. Any disputes arising from these terms shall be resolved in the courts located within Ontario.

Admission to an event may require:

• A valid ticket issued through TCF Tickets
• Valid government-issued identification (if required by the Event Organizer)
• Compliance with venue and Event Organizer security policies

Event Organizers reserve the right to refuse entry or remove attendees who fail to comply with event rules or security requirements. No refund will be issued by TCF Tickets in such cases.

By completing a ticket purchase through TCF Tickets, you confirm that you have read, understood, and agreed to these Terms and Conditions.